Frequently Ask Question - FAQ

Powerology offers a wide range of technological accessories and life-style products covering all the current formats at the best price.

Making a purchase at Powerology is quick, easy, and secure. When you find an item you want to purchase, click the ‘Add to Cart’ button. The item will be added to “Your Cart” this is found on the top right of the page. When you are ready to finalize your order, click the ‘Checkout’ button in the Your Cart Section Enter Shipping & Payment information, to complete your purchase.

Our website accepts Visa Card, Master Card, and American Express as payment methods initiated through Credit/Debit cards. 
(COD) Pay upon delivery at your door. Only for UAE Region

The shipping cost totally varies in accordance with your geographical location, which is usually quoted to you through international courier services.

Shipping Within UAE is Free of Charge.

Our products are eligible to be shipped worldwide owing thanks to international courier services.

Complete your order as usual then enter your promotional code during checkout and the discount will be applied (if applicable), or contact our accounting team regarding the invoicing.

Powerology promotional codes often run for a limited period so please make sure you check the expiry date of the code. They do not apply on certain brands, discounted items, and hardware unless otherwise specified. We are unable to apply a discount after an order has been submitted.
Only one promotional code can be used per order, and we are unable to combine promotional codes together. We recommend that you use the code that gives you the best deal.
If the item, you are trying to purchase is showing the promo box next to the image but after adding the promo code at the checkout stage the discount has not applied then contact us with the product code of the item(s) you are trying to purchase so that we can check for you.

Within the UAE (United Arab Emirates). Usually, all orders will process within 24 hours and local deliveries within UAE will be done in 2-3 business days after the order has been processed. International Orders are processed and shipped within 3 to 7 working days however, a delay may be faced through courier services depending upon your geographical location and the shipping customs of your country Orders placed on Sunday will be processed and/or shipped the following business day. We will not be processing or shipping orders on Sunday and Public Holidays in the UAE.

You will receive an email acknowledgment containing the order reference number and details of your purchase or you can login to find all of your successful orders under your Account dashboard > My Orders. Note: Please also check your Spam/Junk folder.

You can reset your password by clicking on “Forget Password” on the login page. Once you enter your registered email, you will receive a “Reset Password Email” to update your new password for future logins into your Powerology account.

Yes, we use industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the internet from your computer to our server. All information is kept on a secure server and is protected by a firewall. All transactions will be done through CyberSource, a Visa company.

All Powerology products come with a warranty. However, some Accessories have different warranty conditions and this will be outlined on product packaging and item information page.

We are unfortunately unable to process any exchanges. When returning an item to us, the only option available will be to refund the paid amount (with courier fees deducted or paid from your side). The returning item should be sealed and in a re-sellable condition. However, you can cancel the order if the order is not processed and shipment not made yet. (Please promptly contact the Support team via phone call or email the same day before office closing hours, to avoid dispatch and transport fees deducted from the return if return applicable)

You have to return all items in an order. If you ordered a bundle or have received a gift with your order, you have to return the complete bundle or gifts to receive your full refund. Please see our Return Policy or Replacement Policy for more details.

You can conveniently log into your Powerology account and check your order under “Account”. Also, our team will keep you updated through e-mails keeping you in the loop with your order procedure.

Have you just received your order and something is wrong?

First of all, we are really sorry. When things go wrong around the festive period we know it can be stressful to get things sorted. We are here to make it as easy as possible for you!

To help you in the best way we can, please contact us via email giving us as much information as you can. Once done, you will receive a confirmation email which indicates that your query has been received and is in the queue.

Please contact us before returning your order as you will be charged for the return costs.

  • Damaged item: please send us pictures of the damages and the box by sending an email.
  • Damaged package: please check if any item is damaged and send us pictures of the damages and the box by email
  • Wrong size: please verify all sizes on the box or the tag – sometimes items show the brand size or a different size which can differ from the expected specifications. If there is an error then please let us know by emailing us. Please let us know the issue different from your purchase was received and which item/ specifications you were expecting.
  • Wrong item: please check if the dispatch note on your parcel is the correct one and let us know by emailing us. Please let us know what item was received (model, type, colour) that was expected. It can be caused by an error on the website, a picking error, or a mistake when labelling the parcel, and finding out what happened will help us resolve the issue and offer you the best option.
  • Wrong order: it’s one of those we really don’t like because it means you received the order and so did somebody else! This is due to one of our team members adding the wrong label to the wrong parcel. Please contact us by email and let us know your order number and the order number you can find on the dispatch note.

Please note that we do our best to resolve all issues and answer every question as fast as possible but sometimes it takes a little longer, especially around holidays. If you send us another email within 24h, our system will, unfortunately, push your query down to the queue. In case of emergency, give us a call and one of our team members will assist you! 

If you are not home(or the advised delivery address) you can change the order date or chose your favorite place via email (or other provided contact), or if delivered by post service, it might be left at the local post office depot. (additional delivery fee may apply)

Please note that returns are normally processed within 12 working days, once the returned products have been received into our warehouse. Please make sure to keep the return receipt with the tracking information on it. Upon inspection of the returned product, Powerology will issue a refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Powerology reserves the right not to refund the item and arrange to send the item back to you at your expense.  A return confirmation email will be sent to you once your return has been processed.  If you return your parcel via a tracked method then please check the delivery status. If your parcel has been received back and you still have not received your confirmation email within 12 working days, please contact us with your tracking number. 

​in order to extend warranty you are required to submit your information within 48 hours of purchase to extend your warranty for an additional 12 months. To fill out your informational kindly click on the link below.

An SKU is short for "stock keeping unit", is a unique number combination used by retailers to identify and track products.